Abstract: 

In this talk we discuss two fundamental dimensions of business process management (BPM): context and flexibility.  We note that for a long time researchers have been suggesting the need to increase flexibility in process management, giving more latitude to humans to make decisions beyond strict system control, and also the need to accomodate  external factors affecting process management. However, solutions that simultaneously address these two dimensions are still lacking.   Based on this identified gap, we first propose a model for representing process context and flexibility as process stories, and then develop a method for capturing and analysing process stories.  The approach adopts organisational storytelling and visual narrative as kernel theories.  We discuss the iterative development and formative evaluation of the proposed approach, and then culminate with  a summative evaluation of the method performance.